Returns & Exchanges
Simple, fair, and clearly defined.
Because each piece is made to order, our return and exchange policy is slightly different from standard retail.
We are committed to delivering high-quality embroidery and ensuring you are satisfied with your order.
Customer Embroidery Orders
All custom embroidered items are final sale.
Due to the personalized nature of each piece, we are unable to accept returns or exchanges for:
• Custom text or names
• Logos or personalized designs
• Made-to-order items
We encourage all clients to carefully review their design, sizing, and details before confirming their order.
Exceptions
We will gladly review your order if:
• The item arrives damaged
• There is a defect in the embroidery
• The item does not match the confirmed order
In these cases, please contact us within 48 hours of delivery.
Exchanges/ Resolution Process
If your request is approved, we will offer:
• A replacement of the item
• A correction of the embroidery
• Or another appropriate solution based on the situation
Each case is reviewed individually to ensure a fair outcome.
Non-Returnable Items
We are unable to accept returns or exchanges for:
• Items that have been worn or washed
• Items not in original condition
• Custom or personalized orders
Contact us.
For any questions or concerns regarding your order, please contact us:
WhatsApp: +41 77 525 2834
Email: info@esperbroderie.com
Instagram: @esper.broderie
We are here to help and will respond as soon as possible.